{"id":2214,"date":"2020-12-21T12:21:33","date_gmt":"2020-12-21T12:21:33","guid":{"rendered":"https:\/\/www.steinbeis-mediation.com\/?page_id=2214"},"modified":"2021-01-07T12:18:44","modified_gmt":"2021-01-07T12:18:44","slug":"complaint-management","status":"publish","type":"page","link":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/training-and-advice\/complaint-management\/","title":{"rendered":"Complaint management"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 form-common-main vce-row-columns--top vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-1d89a49d\" data-vce-do-apply=\"all el-1d89a49d\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-20ffe591\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-20ffe591\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-20ffe591\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-61804929\" data-vce-do-apply=\"all el-61804929\"><figure><div class=\"vce-single-image-inner vce-single-image--absolute\"><img class=\"vce-single-image\" width=\"0\" height=\"0\"src=\"https:\/\/www.steinbeis-mediation.com\/wp-content\/uploads\/2020\/10\/banner-img-2.jpg\" data-img-src=\"https:\/\/www.steinbeis-mediation.com\/wp-content\/uploads\/2020\/10\/banner-img-2.jpg\" alt=\"\" title=\"banner-img-2\" \/><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-aa866fee\" data-vce-do-apply=\"all el-aa866fee\"><div class=\"comman-title-main-wrap\"><h3 class=\"comman-title\"><strong>Complaint management<\/strong><\/h3><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 corporate-success-second-section cross-border-text  vce-row-columns--top vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-5c3c21ed\" data-vce-do-apply=\"all el-5c3c21ed\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\" style=\"padding-left: 129.6px; padding-right: 129.6px;\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-eb23ff66\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-eb23ff66\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-eb23ff66\"><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 custom-image-hover vce-row-columns--top vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-3575e765\" data-vce-do-apply=\"all el-3575e765\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\" style=\"padding-left: 129.6px; padding-right: 129.6px;\"><div class=\"vce-col vce-col--md-60p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d23cb05d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d23cb05d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d23cb05d\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-615ce03f\" data-vce-do-apply=\"all el-615ce03f\"><p>We coach you to act as an empathetic and supportive organization on the other side of a complaint.<\/p><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-60963a88\" data-vce-do-apply=\"all el-60963a88\"><p>Equip your company for unpleasant feedback, dissatisfied employees and stressed customers.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-40p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last custom-image-effect custom-image-right\" id=\"el-ca91f8d7\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ca91f8d7\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ca91f8d7\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-e9b1fbdc\" data-vce-do-apply=\"all el-e9b1fbdc\"><figure><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"padding-bottom: 43.5547%; width: 1024px;\"><img class=\"vce-single-image\" width=\"1024\" height=\"446\"src=\"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2021\/01\/2nd-menu-complaint-management-scaled-1024x446.jpeg\" srcset=\"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2021\/01\/2nd-menu-complaint-management-scaled-320x139.jpeg 320w,https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2021\/01\/2nd-menu-complaint-management-scaled-480x209.jpeg 480w,https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2021\/01\/2nd-menu-complaint-management-scaled-800x348.jpeg 800w,https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2021\/01\/2nd-menu-complaint-management-scaled-1024x446.jpeg 1024w\" data-img-src=\"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2020\/12\/2nd-menu-complaint-management-scaled.jpeg\" alt=\"\" title=\"\" \/><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 corporate-success-second-section cross-one-many-advantage cross-border-text  newsletter-form-main-wrap vce-row-columns--top vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-d3b1567b\" data-vce-do-apply=\"all el-d3b1567b\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\" style=\"padding-left: 129.6px; padding-right: 129.6px;\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-c6f792d8\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-c6f792d8\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-c6f792d8\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-ca2d454e\" data-vce-do-apply=\"all el-ca2d454e\"><div class=\"comman-title-sites-wrapper texta-lign-custom-center\"> <div class=\"comman-title-sites-title\"> <h2><div>I want to know more!\n<\/div><\/h2> <\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-columns--top vce-row-content--top\" id=\"el-42602e6d\" data-vce-do-apply=\"all el-42602e6d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-e677636d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e677636d\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e677636d\"><div id=\"el-fefb3ac7\" class=\"vce-contact-form-7--align-left\"><div class=\"vce vce-contact-form-7\" data-vce-do-apply=\"all el-fefb3ac7\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2218-o1\" lang=\"de-DE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2214#wpcf7-f2218-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2218\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2218-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/>\n<\/div>\n<div class=\"uacf7-form-2218\"><div class=\"form-box-main-wrapper\">\n<div class=\"form-box-main\">\n<div class=\"form-text\">\n<div class=\"form-input-field\">\n<label for=\"your-name\">First name*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/div>\n<div class=\"form-input-field\">\n<label for=\"your-email]\">Email *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/div>\n<\/div>\n<div class=\"form-text\">\n<div class=\"form-input-field\">\n<label for=\"name\">phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n<\/div>\n<div class=\"form-input-field\">\n<label for=\"name\">You can reach me between<\/label><div class=reach-to-me-time>\n<input type=\"time\" name=\"appt-from\" id=\"appt-from\" \/>\n<span>to<\/span>\n<input type=\"time\" name=\"appt-to\" id=\"appt-to\" \/>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"form-text full-width\">\n<div class=\"form-input-field\">\n<label for=\"message\">My request *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span>\n<\/div>\n<\/div>\n<div class=\"complaint-mgmt-btn\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"mgmt-btn\" type=\"submit\" value=\"SEND\" \/><\/div>\n<div class=\"form-response\"><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/div>\n<\/div>\n<\/div><\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"97\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-3d15e5cc\" data-vce-do-apply=\"all el-3d15e5cc\"><p style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><a href=\"https:\/\/www.steinbeis-mediation.com\/en\/inquiry\/\" target=\"_blank\" rel=\"noopener noreferrer\">Write us<\/a> or <a href=\"https:\/\/www.steinbeis-mediation.com\/en\/inquiry\/\" target=\"_blank\" rel=\"noopener noreferrer\">Call us<\/a> for a consultation. We also coach online!<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-columns--top vce-row-content--top\" id=\"el-c9c94a28\" data-vce-do-apply=\"all el-c9c94a28\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-429c5ef3\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-429c5ef3\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-429c5ef3\"><div class=\"vce-global-element vce\" id=\"el-d55c8e2b\" data-vce-do-apply=\"all el-d55c8e2b\"><div class=\"vce-global-template-inner\"><link rel='stylesheet' id='wpml-blocks-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/sitepress-multilingual-cms\/dist\/css\/blocks\/styles.css?ver=4.6.10' media='all' \/>\n<link rel='stylesheet' id='contact-form-7-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/contact-form-7\/includes\/css\/styles.css?ver=5.9.4' media='all' \/>\n<link rel='stylesheet' id='daepl-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/dae-plus\/css\/dae.css?ver=1715188715' media='all' \/>\n<link rel='stylesheet' id='dae-download-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/download-after-email\/css\/download.css?ver=1715590211' media='all' \/>\n<link rel='stylesheet' id='dashicons-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-includes\/css\/dashicons.min.css?ver=6.5.3' media='all' \/>\n<link rel='stylesheet' id='dae-fa-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/download-after-email\/css\/all.css?ver=6.5.3' media='all' \/>\n<link rel='stylesheet' id='dsgvoyoutube-style-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/dsgvo-youtube\/css\/style.php?ver=6.5.3' media='all' \/>\n<link rel='stylesheet' id='cdsgvogdpryoutube-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/dsgvo-youtube\/includes\/..\/css\/jquery.fancybox.min.css?ver=6.5.3' media='all' \/>\n<link rel='stylesheet' id='wpa-css-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/honeypot\/includes\/css\/wpa.css?ver=2.1.20' media='all' \/>\n<link rel='stylesheet' id='wpml-legacy-horizontal-list-0-css' href='https:\/\/www.steinbeis-mediation.com\/wp-content\/plugins\/sitepress-multilingual-cms\/templates\/language-switchers\/legacy-list-horizontal\/style.min.css?ver=1' media='all' \/>\n<link rel='stylesheet' id='uacf7-frontend-style-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/ultimate-addons-for-contact-form-7\/assets\/css\/uacf7-frontend.css?ver=6.5.3' media='all' \/>\n<link rel='stylesheet' id='uacf7-fontawesome-4-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/ultimate-addons-for-contact-form-7\/assets\/admin\/libs\/font-awesome\/fontawesome4\/css\/font-awesome.min.css?ver=1.0.0' media='all' \/>\n<link rel='stylesheet' id='uacf7-fontawesome-5-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/ultimate-addons-for-contact-form-7\/assets\/admin\/libs\/font-awesome\/fontawesome5\/css\/all.min.css?ver=1.0.0' media='all' \/>\n<link rel='stylesheet' id='uacf7-fontawesome-6-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/ultimate-addons-for-contact-form-7\/assets\/admin\/libs\/font-awesome\/fontawesome6\/css\/all.min.css?ver=1.0.0' media='all' \/>\n<link rel='stylesheet' id='uacf7-remixicon-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/ultimate-addons-for-contact-form-7\/assets\/admin\/libs\/remixicon\/remixicon.css?ver=1.0.0' media='all' \/>\n<link rel='stylesheet' id='cmplz-general-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/complianz-gdpr\/assets\/css\/cookieblocker.min.css?ver=1715190365' media='all' \/>\n<link rel='stylesheet' id='wpweb-style-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/themes\/wpweb\/style.css?ver=1.0.0' media='all' \/>\n<style id='wpweb-style-inline-css'>\n.color-accent,.color-accent-hover:hover,.color-accent-hover:focus,:root .has-accent-color,.has-drop-cap:not(:focus):first-letter,.wp-block-button.is-style-outline,a { color: #cd2653; }blockquote,.border-color-accent,.border-color-accent-hover:hover,.border-color-accent-hover:focus { border-color: #cd2653; }button,.button,.faux-button,.wp-block-button__link,.wp-block-file .wp-block-file__button,input[type=\"button\"],input[type=\"reset\"],input[type=\"submit\"],.bg-accent,.bg-accent-hover:hover,.bg-accent-hover:focus,:root .has-accent-background-color,.comment-reply-link { background-color: #cd2653; }.fill-children-accent,.fill-children-accent * { fill: #cd2653; }body,.entry-title a,:root .has-primary-color { color: #000000; }:root .has-primary-background-color { background-color: #000000; }cite,figcaption,.wp-caption-text,.post-meta,.entry-content .wp-block-archives li,.entry-content .wp-block-categories li,.entry-content .wp-block-latest-posts li,.wp-block-latest-comments__comment-date,.wp-block-latest-posts__post-date,.wp-block-embed figcaption,.wp-block-image figcaption,.wp-block-pullquote cite,.comment-metadata,.comment-respond .comment-notes,.comment-respond .logged-in-as,.pagination .dots,.entry-content hr:not(.has-background),hr.styled-separator,:root .has-secondary-color { color: #6d6d6d; }:root .has-secondary-background-color { background-color: #6d6d6d; }pre,fieldset,input,textarea,table,table *,hr { border-color: #dcd7ca; }caption,code,code,kbd,samp,.wp-block-table.is-style-stripes tbody tr:nth-child(odd),:root .has-subtle-background-background-color { background-color: #dcd7ca; }.wp-block-table.is-style-stripes { border-bottom-color: #dcd7ca; }.wp-block-latest-posts.is-grid li { border-top-color: #dcd7ca; }:root .has-subtle-background-color { color: #dcd7ca; }body:not(.overlay-header) .primary-menu > li > a,body:not(.overlay-header) .primary-menu > li > .icon,.modal-menu a,.footer-menu a, .footer-widgets a,#site-footer .wp-block-button.is-style-outline,.wp-block-pullquote:before,.singular:not(.overlay-header) .entry-header a,.archive-header a,.header-footer-group .color-accent,.header-footer-group .color-accent-hover:hover { color: #cd2653; }.social-icons a,#site-footer button:not(.toggle),#site-footer .button,#site-footer .faux-button,#site-footer .wp-block-button__link,#site-footer .wp-block-file__button,#site-footer input[type=\"button\"],#site-footer input[type=\"reset\"],#site-footer input[type=\"submit\"] { background-color: #cd2653; }.header-footer-group,body:not(.overlay-header) #site-header .toggle,.menu-modal .toggle { color: #000000; }body:not(.overlay-header) .primary-menu ul { background-color: #000000; }body:not(.overlay-header) .primary-menu > li > ul:after { border-bottom-color: #000000; }body:not(.overlay-header) .primary-menu ul ul:after { border-left-color: #000000; }.site-description,body:not(.overlay-header) .toggle-inner .toggle-text,.widget .post-date,.widget .rss-date,.widget_archive li,.widget_categories li,.widget cite,.widget_pages li,.widget_meta li,.widget_nav_menu li,.powered-by-wordpress,.to-the-top,.singular .entry-header .post-meta,.singular:not(.overlay-header) .entry-header .post-meta a { color: #6d6d6d; }.header-footer-group pre,.header-footer-group fieldset,.header-footer-group input,.header-footer-group textarea,.header-footer-group table,.header-footer-group table *,.footer-nav-widgets-wrapper,#site-footer,.menu-modal nav *,.footer-widgets-outer-wrapper,.footer-top { border-color: #dcd7ca; }.header-footer-group table caption,body:not(.overlay-header) .header-inner .toggle-wrapper::before { background-color: #dcd7ca; }\n<\/style>\n<link rel='stylesheet' id='wpweb-print-style-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/themes\/wpweb\/print.css?ver=1.0.0' media='print' \/>\n<link rel='stylesheet' id='vcv:assets:front:style-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/visualcomposer\/public\/dist\/front.bundle.css?ver=45.8.0' media='all' \/>\n<link rel='stylesheet' id='vcv:assets:source:styles:assetslibrarybackgroundsimpledistbackgroundsimplebundlecss-css' href='https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/plugins\/visualcomposer\/public\/sources\/assetsLibrary\/backgroundSimple\/dist\/backgroundSimple.bundle.css?ver=45.8.0-2185' media='all' \/>\n<style id='vcv-globalElementsCss-inline-css'>\n.ce-navigation-left h4{color:#2a4a73;font-size:20px;line-height:24px}.ce-navigation-left p{color:#000}.ce-navigation-left a,.ce-navigation-left p{font-size:16px;font-weight:300;line-height:28px}.ce-navigation-left a{color:#2a4a73;text-decoration:none}.ce-navigation-left ul{list-style:none;margin:0;padding:0}.ce-navigation-left li{margin:0}.ce-navigation-left li a{border-bottom:1px solid #eee;color:#2a4a73;display:block;font-size:16px;font-weight:300;line-height:28px;list-style:none;margin:0;padding-bottom:5px;padding-left:20px;padding-top:5px;position:relative;text-decoration:none;transition:all .5s ease-in-out}.ce-navigation-left li a:before{border-color:transparent transparent transparent #2a4a73;border-style:solid;border-width:5px 0 5px 6px;content:\"\";height:0;left:0;position:absolute;top:13px;-webkit-transform:rotate(1turn);width:0}.ce-navigation-left li strong a{font-weight:700}.default-ce-text-block-wrapper h2{color:#2e849b;font-size:32px}.default-ce-text-block-wrapper h5{color:#2a4b74;font-size:25px}.default-ce-text-block-wrapper p{font-size:16px;font-weight:300;line-height:28px;margin-bottom:20px}.default-ce-text-block-wrapper a{color:#2a4a73;font-size:16px;font-weight:300;line-height:28px;text-decoration:none}.default-ce-text-block-wrapper ul{list-style:none;margin:0;padding:0}.default-ce-text-block-wrapper li{font-size:16px;font-weight:300;line-height:28px;margin-left:0;padding-left:20px;position:relative}.default-ce-text-block-wrapper li:before{background:#2a4b74;content:\"\";height:10px;left:0;position:absolute;top:8px;width:10px}@media (max-width:600px){#flip-box-wrapper .vce-flip-box-front{background-color:#1a2543;background-repeat:no-repeat;background-size:contain}}\n<\/style>\n<!--vcv no format--><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 newsletter-form-main-wrap  vce-row-columns--top vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-13d8318d\" data-vce-do-apply=\"all el-13d8318d\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-center\"><div class=\"vce-asset-background-simple\"><div class=\"vce-asset-background-simple-item\" style=\"background-image: url('https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/wp-content\/uploads\/2021\/01\/form-bg.png');\"><\/div><\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first good-reason-listing-item\" id=\"el-1c05522e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1c05522e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1c05522e\"><div class=\"vce-raw-html\"><div class=\"vce-raw-html-wrapper\" id=\"el-a5050a92\" data-vce-do-apply=\"all el-a5050a92\"><div class=\"comman-title-sites-wrapper newsletter-form-heading text-bg-white-custom-text\"> <div class=\"comman-title-sites-title\"> <h2><div>Sign up for our newsletter and get the online edition of 'Die Mediation' Q1-2020 free.<\/div><\/h2><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-columns--top vce-row-content--top\" id=\"el-f6684f81\" data-vce-do-apply=\"all el-f6684f81\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-100p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-c33eb535\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-c33eb535\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-c33eb535\"><div id=\"el-38e450e4\" class=\"vce-contact-form-7--align-left\"><div class=\"vce vce-contact-form-7\" data-vce-do-apply=\"all el-38e450e4\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2223-o2\" lang=\"de-DE\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2214#wpcf7-f2223-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2223\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2223-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/>\n<\/div>\n<div class=\"uacf7-form-2223\"><div class=\"registraniotn-form\">\n   <div class=\"registraniotn-form-input\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n   <\/div>\n   <div class=\"registraniotn-form-input\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n   <\/div>\n   <div class=\"registraniotn-form-button\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"send\" type=\"submit\" value=\"SEND\" \/><\/div>\n<\/div><\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_2\" name=\"_wpcf7_ak_js\" value=\"57\"\/><script>document.getElementById( \"ak_js_2\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><!--vcv no format--><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complaint management We coach you to act as an empathetic and supportive organization on the other side of a complaint.Equip your company for unpleasant feedback, dissatisfied employees and stressed customers. I want to know more! Write us or Call us for a consultation. We also coach online!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2393,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full-width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"_links":{"self":[{"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/pages\/2214"}],"collection":[{"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/comments?post=2214"}],"version-history":[{"count":4,"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/pages\/2214\/revisions"}],"predecessor-version":[{"id":2577,"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/pages\/2214\/revisions\/2577"}],"up":[{"embeddable":true,"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/pages\/2393"}],"wp:attachment":[{"href":"https:\/\/steinbeis-mediation-t3.tender-shockley.212-132-97-211.plesk.page\/en\/wp-json\/wp\/v2\/media?parent=2214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}